Tools and Resources for Assessing Social Impact


Balanced Scorecard

The Balanced Scorecard provides a performance management methodology. It measures operational performance in terms of four outcome perspectives: financial, customer, business process, and learning growth. Metrics used include CAGR of revenue, compound annual growth rate of "lives touched," and other customized measures of program quality as well as metrics related to building critical organizational capacity and competencies.

Tags: case study, scorecard/rating

Key Elements
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